Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase.

You may request a refund or replacement within 30 days of receiving your order if:
- The item arrives damaged or defective
- The item is significantly different from the description
- The item is not delivered within the estimated delivery timeframe

To request a refund, please contact our support team at:
support@excluvibe.com

Include your order number and clear photos or details of the issue.

Please note:
- Refunds are processed after verification
- Shipping delays may occur due to high demand or logistics issues
- We will always do our best to resolve any delivery problems

If your refund is approved, the amount will be returned to your original payment method.